DIAGNOSTICS, QUALITY AUDIT & GOVERNANCE

 

THE WHY

Quality, client care and governance are at the heart of successful legal businesses.

THE HOW

Our role is part of a quality improvement process, including review of technical capability, operational performance, consumer focus and financial performance.

In the midst of continued M&A within the legal sector, our projects also include reporting to investment Boards as part of the post acquisition integration.

Our independent reviews form part of annual reporting to Management Boards and/or stakeholders. We report on internal processes and systems, and support Management Boards in the accomplishment of a systematic and disciplined approach.

OUR VALUE

Our clients value our ability to evaluate and improve fee earner performance, risk management, quality, client care and governance processes.

RECENT PROJECTS

  • Governance audit for external law firm stakeholders.
  • Costs audit – ‘fitness for purpose’ review for law firm costs business.
  • Audit and review of the quality of consumer journey in both personal injury and private client.
  • Post M&A integration – implementing key operational and financial metrics to assess ongoing WIP profile.

THE TESTIMONIAL

” ZebraLC carried out a ‘business as usual’ governance audit for Minster Law. The team worked to a challenging timeline and produced a clear and insightful report.  Our senior stakeholders found Zebra’s input to be good value.” Jonathan Doughty, Associate Director, Minster Law

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